Frequently Asked Questions

TweeLoad is a high-performance utility tool designed to help users quickly and reliably download media content from social platforms with professional-grade metadata preservation. Our platform supports high-quality video and audio extraction from various social media networks including Twitter/X, YouTube, Instagram, Facebook, TikTok, and Vimeo.

Yes! TweeLoad offers a completely free tier that allows you to download videos in standard quality up to 720p. We also offer Pro plans for users who need additional features like batch downloading, 4K Ultra HD quality, priority support, no ads, and advanced format conversion. Pro plans start at just $4.99/month.

Currently, TweeLoad supports Twitter/X, YouTube, Instagram, Facebook, TikTok, and Vimeo. We’re constantly adding support for new platforms based on user requests. Each platform supports up to 4K quality where available.

No account is required for basic downloading! Simply paste your URL and download instantly. However, creating a free account allows you to save your download history, create playlists, and access batch downloading features.

We support all qualities provided by the source platform, including:

• 4K Ultra HD (2160p) – For select content on supported platforms
• Full HD (1080p) – Standard high quality
• HD (720p) – Balanced quality and file size
• SD (480p) – For mobile devices
• Audio Only – Extract MP3 up to 320kbps

No software installation is required! TweeLoad works entirely in your web browser. However, we do offer a browser extension for Chrome and Firefox that adds one-click download buttons directly on supported websites for an enhanced experience.

We support multiple formats for your convenience:

• Video: MP4, MOV, AVI, WebM, MKV
• Audio: MP3 (up to 320kbps), M4A, AAC, OGG, WAV
• Images: JPG, PNG, GIF (for Twitter GIFs)

No. TweeLoad processes downloads in real-time. We do not store copies of your downloaded media or keep logs of the URLs you process. Once your download is complete, all temporary files are immediately deleted from our servers. Your privacy is our priority.

We do not track individual downloads. We may collect anonymous usage statistics to improve our service, but this data cannot be traced back to you. We never sell or share user data with third parties.

Yes! All connections to TweeLoad are encrypted using TLS 1.3 protocol, the industry standard for secure data transmission. This ensures that your data cannot be intercepted by third parties.

Upgrading is simple! Click the “Get Started” button in the navigation bar, choose your preferred plan (Monthly at $4.99 or Annual at $49.99 – save 20%), and complete the checkout process. You’ll get immediate access to all Pro features including 4K downloads, batch processing, and priority support.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and cryptocurrency (Bitcoin, Ethereum) for Pro subscriptions.

Absolutely! You can cancel your subscription at any time from your account dashboard. There are no cancellation fees, and you’ll retain access to Pro features until the end of your billing period. We also offer a 30-day money-back guarantee on all annual plans.